CUSTOMER CARE
Whatever your question might be our Customer Care Team is here to help you. Please contact us in the way most convenient for you.
Email us at camille@modernbutterflycompany.com
or
call- 480-519-1333
Have any questions or concerns?
We’re always ready to help!
Call us at
480-519-1333
or send us an email to:
RETURNS
Customers who would like to make a return must email us at Camille@modernbutterflycompany.com for Return or Exchange Authorization.
Once you have received authorization you have 10 days to return your merchandise for a refund and 15 days for an in store exchange.
All Items purchased at Holiday Fairs and Pop-up Markets locations are non refundable. However, we want you to be happy and if you need to exchange sizes, or fix a problem we're here to help.
Due to Covid-19 were making changes during this time and we want to be upfront about returns and shipping. If you purchased and item through a HOME CLOTHING REP, your purchase in NONE REFUNDABLE at this time. We appreciate you wanting to help families in your community, but once payment is cleared we are paying them. Immediately. This is why refunds from Reps will not be refunded. If you would like to exchange that item for a different item or size, that is acceptable for 15 days. Please Contact me for exchange authorization.
Returns and exchanges must be in NEW original condition and accompanied by all original packaging and invoices. You must email us first to get prior authorization. Qualified returns and exchanges are subject to a fifteen percent (15%) restocking fee. Modern Butterfly Company will not accept items returned that are used or with obvious signs of wear. We cannot accommodate damages after wear.
Please understand that shipping in these times could potentially be delayed. We are unable to control how the postal service is currently running. We will get you your purchase once government officials have cleared us to do so. If you are located in Chandler, Gilbert, or San Tan Valley, Arizona, We will make drop offs to your door with social distancing, ONLY if this is allowed. Otherwise shipping will be available when cIeared to do so.
Remember when you are using a HOME CLOTHING REP. MAKE SURE TO USE THE CODE THEY PROVIDE YOU SO THEY CAN GET PAID.
FAQ
Do you ship International Delivery?
Yes, we do ship internationally. However, SHIPPING CHARGES will apply. If our shipping charge does not cover the cost to ship your package, we will invoice you the difference for shipping. If the difference is not paid within 48 hours, we will refund your order. Please note we are not able to cover import duties or taxes should your country charge them.
How do I return an item?
Customers must email us at camille@modernbutterflycompany.com to obtain a Return or Exchange Authorization. In no cases will we accept a return or exchange without prior authorization.
What is your returns policy?
If you notice a shipping error, you MUST contact our customer service within 24 hours after receiving your package at camille@modernbutterflycompany.com
For all other returns you must obtain prior authorization .
After you have received authorization you have 10 days to return merchandise for a refund and 15 days for an product exchange.
Returns and exchanges must be in NEW original condition and accompanied by all original packaging and invoices. You must email us first to get prior authorization. Qualified returns and exchanges are subject to a fifteen percent (15%) restocking fee. Modern Butterfly Company will not accept items returned that are used or with obvious signs of wear. We cannot accommodate damages after wear.
How do I track my order?
Once your order has been shipped, you will get an email sent to you with a tracking number. You can use that number to track your package through the USPS tracking system.
How can I contact your couriers?
You can contact USPS by calling 1-800-275-8777
What are your delivery options?
Currently all of our shipping is through the USPS .
How can you become a Home Clothing Rep?
Contact us directly at 480-519-1333 or Camille@modernbutterflycompany.com and we will get some basic information from you. We'll let you know how the process works and then provide you with a personal discount code for our website.
Does it cost anything to become a Rep?
NO! We understand that this is a difficult time and we want to do our part to help our communities.
WILL I BE TAKING ORDERS?
NO! You will be given an identification code and all orders must be made through our website. We'll take care of the shipping when available.